8/27/2008

Might I Add That In Addition, There Were Not Enough Prostitutes

This review was recently posted on Travelocity.

Marriott (Manhattan Beach)
Meeting room sucks. To reiterate: sucks
Mason S. from Oakland, CA – Wouldn't stay again
Stayed Jul 2008, 2 days

Major problems here. We reserved a meeting room and requested a networked printer. Printer did not work. Hotel's IT guy was incompetent. We brought our own IT guy over who had to go to Fry's Electronics and buy a router so that we could use the printer. The A/C did not work so we all sweated for three days. We requested it be fixed, a manager made a few calls, and then it came on. For a few hours. We specifically requested that only two of our staff and one hotel security staff have access to the room overnight, as we had expensive equipment that we left in the room (too heavy/complicated to tear down and set up). However, housekeeping was in there overnight and left the door open. Furthermore, when we asked them for the keycard to the room it took NINE HOURS for them to arrive with the keycards. I personally sat in this non-air-conditioned room until 1:15 a.m. waiting for the delivery of a single keycard. People were personally very polite to us, but frankly, that only smooths me over if I have to be moved from one room to another or something minor like that. If you are totally unable to provide what you said you would provide, and literally prevent dozens of people from doing their work on deadline, then you fail. That's the Manhattan Beach Marriott.


Perhaps you think this vaguely named reviewer was a tad bit harsh on the Manhattan Beach Marriott? Their manager certainly did; he tracked down the reviewer and called me on my cell phone to see if there was anything he could do to address my concerns and improve my visit, should I choose to stay at their hotel again in the future. This obviously took a little Googling, because I am pretty sure I did not give them my cell phone number when I checked in.

But while I will give the manager credit for going the extra mile after I posted this review, there is nothing he can do to go back in time and change what happened when I was at his hotel. To be fair, this hotel was the site of a large event (think like a wedding with 500 guests) which was itself the subject of an even larger protest (think 5,000 union activists marching through the hotel lobby). So I can see why their staff would be a little overwhelmed. But still. You pay for a service, you expect to get it.

Besides, that is the polite version of my Travelocity review. I edited it down from the not-so-polite version. Good thing that one never saw print.

1 Comments:

Anonymous Anonymous said...

What would the correct number of prostitutes have been?

8:06 PM, September 01, 2008  

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